Frequently Asked Questions

Everything you need to know about shopping with Modaselle.

Are all items on Modaselle authentic?

Yes, every item goes through a rigorous multi-point inspection process by our expert authenticators to ensure 100% authenticity before being listed.

What are your shipping rates and delivery times?

We offer standard and expedited shipping. Standard orders typically arrive within 3-5 business days, while expedited shipping takes 1-2 business days depending on your location.

What is your return policy?

We accept returns within 14 days of delivery, provided the security tag remains attached and the item is in its original condition.

Do you offer international shipping?

Yes, Modaselle ships to over 50 countries worldwide. Please note that customs duties and taxes are the responsibility of the recipient.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through our financing partners.